Refund Policy

Toolento provides digital file-processing tools (PDF conversion, image tools, OCR, and related services). Because our products are delivered online and consumed immediately, refunds are handled fairly and reviewed on a case-by-case basis.

We want you to understand what to expect before you purchase. This policy explains how refunds work for subscriptions and credit packs, and when we may make exceptions.

Where applicable, we comply with consumer protection laws in the United Kingdom and European Union. Nothing in this policy limits your statutory rights where those rights apply.

Monthly subscriptions (such as Basic and Pro plans) are generally non-refundable once a billing period has started. Your subscription gives you access to plan benefits for the full period you have paid for.

You can cancel at any time from your account settings to avoid future charges. Cancellation stops renewal; it does not automatically refund the current billing period unless an exception below applies.

We may issue a refund for a subscription when:

• You were charged twice for the same subscription (duplicate purchase)
• A clear billing error occurred on our side
• The service was not delivered due to a technical failure on our platform

Credit packs purchase prepaid usage for tools that consume credits (for example, OCR or other metered features). Credits represent digital usage value and are applied when you run a job.

Credit packs are non-refundable once credits have been used. If you have used any credits from a pack, we cannot refund the portion already consumed.

Unused credits may be eligible for a refund in exceptional circumstances (for example, a duplicate charge or a system error that prevented any usage). Each request is reviewed individually.

If you were charged more than once for the same purchase, contact us with your transaction details. After we verify the duplicate charge with our payment provider (Stripe), we will issue a full refund for the extra payment(s).

Please include your receipt or transaction ID so we can resolve the issue quickly.

If a tool fails and no usable output is generated, you may request a retry at no extra charge (where the product allows) or contact support for a refund review.

If a job partially completed or credits were consumed before a failure, we may offer a partial refund or credit adjustment depending on what was delivered and what went wrong.

Issues caused by invalid, corrupted, or unsupported input files may not qualify for a refund if the service behaved as documented.

Refunds are more likely to be approved when the issue is on our side or you did not receive the service you paid for. Common situations include:

Approval is not guaranteed for every request; we review the facts of each case before deciding.

To keep pricing fair for all users, the following are generally not eligible for refunds:

Email us at support@toolento.com with the following information:

• The email address used for your Toolento account or purchase
• Transaction or invoice ID (from your Stripe receipt)
• A brief description of the issue and why you are requesting a refund
• Relevant dates and, if applicable, job or tool details

We may ask follow-up questions to verify your account and payment before processing a refund.

Once a refund is approved, it typically appears on your original payment method within 3–7 business days. Timing depends on your bank or card issuer and our payment provider, Stripe.

We will email you when a refund has been initiated. If you do not see the credit after 10 business days, contact us and we will help trace the payment.

Questions about this Refund Policy or a specific charge? Reach us at support@toolento.com.

For general terms of use, see our Terms of Service.